Jobs

Reports To: CEO | Board of Trustees
Direct Reports: Cluster Managers | Location Managers

Role Purpose

The Country Manager, Sales & Operations is a senior executive and P&L owner responsible for driving end – to – end business performance, revenue growth, and operational excellence across all locations within the business coverage.
This role is accountable for transforming the business into a scalable, high – performing, and customer – centric operation, ensuring strong commercial outcomes, consistent brand delivery, and sustainable growth.
The role extends beyond operations to include market expansion, sales acceleration, and building the systems, leadership capability, and structures required to win in a highly competitive QSR landscape.

Strategic Mandate

Own and deliver full country – level P&L performance (revenue, cost, profitability, and growth)
Drive aggressive sales growth and profitability across all outlets | locations.
Build and scale a high – performance multi – unit operating model
Strengthen brand positioning and customer experience consistency nationwide
Establish strong commercial discipline and operational governance
Develop a robust leadership pipeline across clusters and locations

Key Responsibilities

Sales Strategy & Business Growth:

Drive top – line revenue growth across all locations through strategic sales initiatives
Own like – for – like sales growth and outlet profitability
Identify and execute key growth levers (pricing, promotions, channel optimization, delivery platforms, partnerships)
Continuously optimize sales mix and customer acquisition strategies
Lead expansion strategy including new outlet rollouts and geographic penetration

P&L Ownership & Commercial Performance:

Maintain full accountability for country – level P&L, including revenue, margins, and cost structures
Drive profitability through cost optimization (food cost, labor, overheads) without compromising quality
Establish strong financial discipline and performance tracking across all clusters
Ensure each location operates as a profitable business unit

Operational Excellence & Standardization:

Build and enforce a best – in – class multi – unit operating model
Ensure consistency in food quality, hygiene, service delivery, and brand standards across all locations
Drive efficiency, speed, and productivity across operations
Institutionalize SOPs, audit frameworks, and compliance systems

Customer Experience & Brand Leadership:

Own the end – to – end customer experience strategy across all touchpoints
Ensure consistent delivery of a differentiated and high – quality brand experience
Leverage customer insights and feedback to drive innovation and service improvements
Position the brand as a market leader in customer satisfaction and loyalty

Data – Driven Decision Making:

Establish performance dashboards and reporting systems across all clusters
Use data and analytics to identify trends, diagnose performance gaps, and drive decisions
Embed a performance culture driven by KPIs, accountability, and continuous improvement

Leadership & Capability Building:

Lead, develop, and inspire Cluster Managers and Location Managers
Build a high – performance culture anchored on ownership and accountability
Strengthen leadership capability and succession pipeline across the business
Identify talent gaps and implement structured development and retention strategies

Cross – Functional Integration:

Partner with Supply Chain, HR, Finance, and Marketing to align execution with business objectives
Ensure seamless coordination across functions to support growth and operational efficiency
Drive alignment between brand strategy and in – market execution
Transformation & Continuous Improvement:

Lead business transformation initiatives to enhance scalability and profitability
Drive adoption of systems, technology, and modern operating practices
Continuously challenge existing models to improve efficiency and performance.

Strategic Success Statement (Success Definition)

Success in this role is defined by the ability to transform the business focus operations into a high – performing, scalable, and consistently profitable business.

The role holder is expected to:

Deliver sustained revenue growth and improved profitability across all locations
Build a structured, data – driven, and tightly managed multi – unit operation
Ensure each outlet consistently delivers strong financial results and brand standards
Establish a scalable operating model that supports rapid expansion without quality dilution
Build a strong leadership pipeline and embed a culture of accountability and performance
Ultimately, success is achieved when the business becomes a dominant market player – commercially strong, operationally disciplined, and recognized for excellence in both customer experience and delivery.

Qualifications & Experience

15yrs + Extensive experience in senior leadership roles within QSR, retail, or hospitality sectors
Proven success in driving revenue growth and profitability at scale
Strong financial and commercial management capability (P&L, cost control, margins)
Deep understanding of operational excellence, food safety, and quality standards
Excellent leadership, stakeholder management, and communication skills
Ability to operate effectively in a fast – paced, high – growth environment

Success Profile (What a Strong Fit Looks Like)

Proven track record of leading and scaling multi-unit QSR or retail operations at a national level
Strong commercial acumen with deep P&L ownership experience
Demonstrated ability to drive both sales growth and operational excellence simultaneously
Experience building scalable systems and repeatable operating models
Strong leadership presence with the ability to influence, align, and drive accountability
Data – driven decision maker with strong analytical capability
Deep understanding of customer experience and brand delivery in a multi – site environment

Salary
N1,800,000 – N2,500,000 / Month.

Application Closing Date
25th June, 2026

How to Apply
Interested and qualified candidates should send their CV and application to: retentionrecruitment01@gmail.com using the Job Title as the subject of the email.