Jobs

Location: Anambra / Enugu

Reports To: Regional Manager

Key Responsibilities

Oversee and coordinate all POS operations within the assigned state to ensure smooth and efficient service delivery

Recruit, onboard, and manage POS agents, merchants, and field officers across the state

Monitor daily POS transaction volumes, agent performance, uptime, and revenue growth

Ensure compliance with company policies, KYC requirements, and regulatory guidelines issued by relevant Nigerian authorities (e.g., Central Bank of Nigeria)

Manage escalation and resolution of operational issues such as terminal downtime, failed transactions, settlements, liquidity challenges, and customer complaints

Collaborate with technical, support, and operations teams to resolve system issues and improve POS performance

Develop and execute strategies to expand agent networks and increase market penetration within the state

Conduct regular training and performance reviews for POS agents and field teams

Analyze market trends, competitor activities, and customer feedback to identify growth opportunities

Prepare and submit periodic performance, risk, and operational reports to regional or national management

Ensure proper cash management, settlement accuracy, and reconciliation processes in coordination with the finance team

Enforce fraud prevention measures and promptly report suspicious activities

Represent the company in engagements with local partners, merchants, and government stakeholders when required

Operational Performance KPIs:

POS terminal uptime percentage

Number of active POS terminals vs. deployed terminals

Transaction success rate (%)

Average transaction processing time

Number of unresolved operational issues beyond SLA

Agent & Network Growth KPIs:

Number of active POS agents in the state

Net new POS agent acquisitions per month

Agent activation rate after onboarding (%)

Agent retention rate

Agent productivity (average transactions per agent per day/month)

Revenue & Volume KPIs:

Total transaction volume (value and count)

Revenue generated from POS transactions

Month-on-month transaction growth rate

Average revenue per agent (ARPA)

Contribution of the state to national POS revenue

Compliance & Risk KPIs:

KYC compliance rate among agents

Number of regulatory or audit issues reported

Fraud incidence rate and loss value

Timeliness of fraud reporting and resolution

Settlement accuracy rate

Customer Experience KPIs:

Number of customer complaints related to POS services

Average complaint resolution time

Customer satisfaction score (CSAT) or agent satisfaction score

POS downtime incidents impacting

Team & Execution KPIs:

Field team productivity (visits, activations, trainings conducted)

Training completion rate for agents and staff

Execution rate of state-level growth initiatives

Timeliness and accuracy of performance reporting

Educational Qualification and Skills

Bachelor’s degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing, or a related field.

Communication and interpersonal Skills, Analytical and Problem-Solving Skills,

Technical and Operational Skills.

Salary

N150,000 – N200,000 / Month.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply