Location: Ikoyi, Lagos Job Summary As our customer service officer, you will be responsible for overseeing the daily customer support operations of the company. This role requires a dynamic leader and a professional who is responsible for developing a positive customer experience and fostering healthy working relationships, who can optimize processes, manage staff, and ensure timely delivery of products and services. Responsibilities Recommend strategies and advise the CEO on issues that pertain to customer satisfaction and the development of the company. Oversee the customer service team to ensure timely responses to customers’ orders, inquiries, feedback, and complaints, ensuring customer satisfaction at every step. Implement data collection methods for operational metrics, aiming to reduce errors and increase customer service excellence. Ensure the customer service team responds to emails, calls, and inquiries promptly and efficiently, with a customer-first mindset. Requirements Bachelor’s Degree in Business Administration, Communications, or a related field. Minimum of 3 years of relevant experience in Customer Service management, preferably in retail or food manufacturing. Experience in managing customer service teams and logistics operations is compulsory. Salary N250,000 – N300,000 monthly. Application Closing Date 9th May, 2025. How to Apply Interested and qualified candidates should:
0 #
/ Per Month
Administrative
04/11/2025
Closes:
05/09/2025
Lagos, Nigeria
Views: 16
Jobs
Full-Time
Job Info
Status:
Sourcing
Duration:
Experience:
Career Level:
Entry Level
No of Jobs:
0
Posted:
04/11/2025
Apply Before:
05/09/2025
Description
